Senior IT Support Technician
About Us
We are an independent and privately- owned family office services provider, based in Jersey and supporting clients all over the world. Since opening our doors in 2013 we’ve brought a fresh approach to our market, through our progressive, flexible, and service-focused offer. Our firm’s culture is shaped by our three central values. The integrity consistently to do what is right, maintaining and enhancing our clients’ trust. The professionalism confidently to deliver expert guidance, rooted in a truly independent approach. And the agility to think and act at a pace that mirrors events in an increasingly complex and dynamic world. Following strong and sustained growth, and receipt of an array of industry accolades, we’re now adding to our team. We are looking for talented and dedicated colleagues who will thrive in an environment where their voice, and their contribution will be invited, heard, and appreciated.
The Role
We are committed to having an IT infrastructure, business applications and systems that optimise our efficiency and improve our process management to allow our people to focus on delivering the highest quality, personal service to our clients. To support this, we are now looking for a Senior IT Support Technician to play a key role in our delivering the highest quality support to our teams and to ensure that our IT network is fit for purpose leveraging appropriate technology efficiently and effectively.
Key Result Areas
• Responsible for assisting with the administration, maintenance and monitoring of software infrastructure and applications and working with our outsourced managed IT provider to ensure a high level of customer service.
• Work closely with the business to ensure that issues are resolved promptly.
• Be regarded as a super user for all applications and play a role in the evolution of the Crestbridge software landscape.
• Take responsibility for your personal development, in line with agreed performance objectives and development plans.
• Be a role model and ambassador for Crestbridge Family Office Services, always acting in accordance with our core values.
• Provide excellent levels of service in line with Crestbridge Family Office Services standards, procedures and guidelines.